Coping with Corona
A Response from the Irish Business Community in Germany
I wanted to take the pulse of how my fellow Irish Business Network members are coping with the effects of the coronavirus on their business as we step into 2021. The responses to the questions below are from professionals, small business owners and employees right across Germany.
I What are the biggest challenges facing you right now?
Two major challenges emerged immediately (that are obviously connected):
- On-going uncertainty was mentioned by everyone
- Financial issue by 90%
It’s not just businesses dependent on travel and physical presence that are financially challenged. Even those that managed to ‘switch’ online are as well.
II What kind of support would help you deal with these challenges?
There was an overall consensus on two issues:
◆ The need for more direct and indirect government-backed financial support
◆ The need for more personal and professional support
The personal and professional support required includes:
- informal chats with friends & colleagues
- professional advice on dealing with pandemic-related problems, such as training on how to manage staff working from home
- support in creating more networking opportunities for the Irish business community
The supportive role of the IBN’s bi-monthly, online event, Thursday Cuppa, organised by Edmond O’Donnell, was mentioned by 60% of respondents. As Róisín Russ points out, “It’s one of the upsides of the pandemic. I love how we can connect with Irish business communities across Germany and present ourselves in our professional capacity as well.”
III What effects, both positive and/or negative, have you experienced since March 2020 that are directly related to the coronavirus?
On the positive side, the benefits of remote working are in the forefront & include
- the time and money saved on travel
- the flexibility it offered, particularly for those with family responsibilities
- Over 50% remarked on how the exponential improvement in online tools is making the shift to remote working easier and more productive
On the negative side:
- 70% mentioned the isolation and how that has negatively impacted on motivation & moral
- new communication challenges, ranging from the slower pace of problem solving with colleagues to difficulties connecting with current & new clients
- 50% of the responses mentioned how quickly ‘zoom fatigue’ has replaced in-house ‘meeting fatigue’!
The Personal Effects of Corona
I asked specifically about the effects of the coronavirus on their business. What emerged in the responses is how quickly the coronavirus has erased the divisions between the personal and the professional.
“The pandemic has prompted many to re-examine their identity” was how Margaret Haverty summed up the consequences for the Irish community living in Germany. Margaret, a Historical & Cultural Anthropologist, is writing her PhD on this topic at the University of Tübingen and began her research in March 2020.
According to Margaret, for over two decades the Irish in German-speaking Europe have lived what sociologists term ‘transnational lives’, i.e. they live in two countries. The arrival of Corona put an abrupt end to the “hopping between homes”, as Joanne Galvin describes: “I’ve always had the feeling since moving abroad that I somehow lived in 2 countries and did not have to decide for either! 2020 turned that thinking on its head!”
Margaret’s research is highlighting how “this seismic shift is forcing the Irish to re-negotiate their lives in Germany”. The parameters within which they are doing that are currently … uncertain.
The Road Ahead?
In times of uncertainty, moving forward also calls on us to check our rear-view mirror for orientation.
According to our Celtic ancestors, the beginning of February marks the festival of Imbolc, or it’s Christianised name St Brigid. The significance of Imbolc is that it falls between, what farmers called, ‘the freeze and the thaw’, meaning deep winter is almost over, but spring has not yet arrived.
On a practical level, this in-between phase (lasts until the 21.3) is the perfect time to prepare, to organise, to do the spring-cleaning, to put our house in order for when the thaw is complete. It’s a time to prepare for the changes that are coming; for the emerging ‘new normal’.
How can we apply the ancient wisdom of Imbolc to the current challenges we face at the beginning of 2021? And how can it help us cope with the effects of the coronavirus on our business?
Your Route Planner
Here are a few simple steps on how to use this time wisely to anticipate the road ahead & ready your responses:
- Organise your physical working space (office, desk & computer)
De-cluttering gives you back a sense of control and order in your personal space, which in turn helps clarify ideas, activate motivation, improve productivity & ignite creativity.
- Optimise & Streamline
Have a look at your technical systems & business strategies. Ask yourself what do you need to upgrade or replace? Is this the time to pivot?
- Build Bridges
We’ve discovered the importance of belonging to supportive groups in 2020. Now is the time to strengthen and expand our networks.
- Be easily Found, Seen & Heard
When ‘spring’ finally arrives – and it will! – it’s crucial that your business is perfectly positioned to cut through the clutter of noise that will be released. Now is the time to clarify your marketing message, update your ‘pitch’, revise your content (presentations, profile, website, etc.) and select the most relevant communication channels to connect & engage with the right audience.
Imbolc is a time of stillness AND a time of preparation.
It’s the time to get ready!
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Crafting Your Marketing Message: The ONE strategy that guarantees to connect you with your ideal clients
Maybe you’re like most professionals and small business owners who believe that crafting your marketing message is a simple exercise of arranging basic information about your business into a concise format. There’s tons of advice offering you 30 tips, 20 hacks or 10 steps on how to identify those pieces and combine them to craft your perfect marketing message.
The myth of crafting the quick and easy marketing message
So why then if it’s so quick and easy, do so many marketing messages fail to deliver, i.e. attract the right clients?
The answer is simple
It’s not a quick and easy task to get your marketing message right.
It’s a process; a challenging and time-consuming process, that forces you to reflect on the essence of what you do and how you want to get your business into the market place. But it’s a process that is well worth the time and effort you invest in it, as you’ll discover below. It’s a process that is becoming more and more relevant in a post-coronavirus world.
To understand why the process is so importance, let’s cut through the confusion surrounding your marketing message by answering two primary questions.
Getting clarity about your Marketing Message
♦ What exactly is it?
It’s how you communicate what you do to the audience you want to reach.
Here’s where the problems begin.
A lot of people confuse a marketing message with a mini bio, a self-promotional pitch or a catchy tagline. Yes, it’s connected to them, but it’s not reducible to them.
Your marketing message should inform your bio, your pitch and your tagline. It should, in fact, inform all your content, e.g sales letter, social media posts, website copy, etc. It should function as the golden thread running through all your marketing material, that gives it a distinct identity.
Your marketing message is the blueprint for your marketing strategy and all your marketing content.
♦ What does it do?
Some people promise that your marketing message will get you more paying clients, build immediate trust, explain your offer and get people to instantly buy from you.
It won’t and can’t do any of those things. It’s the starting point, the cornerstone that gives all that a consistent frame of reference.
The job of your marketing message is to position you to be easily found by the clients you want to reach.
It does that by getting their attention and making them curious to know more so that they then want to connect with you.
How Your Marketing Message Creates Connection
Let’s start at the end and reverse engineer the process.
If the purpose of your message is to connect you with your potential clients, then what creates human-to-human connection?
Communication. Our ability and willingness to talk to each other.
That means we have to abandon the conventional monologue we string together about our ‘who’, ‘what’ and ‘why’ and replace it with an interactive exchange that invites a reciprocal response.
Your marketing message is the beginning of a dialogue!
This is one strategy I promised you above.
It’s a strategy that evolves organically once you have clarified who your ideal clients are and what they want. During the process of crafting your marketing message, your intended audience become the ideal clients you want to reach.
So how do you craft a marketing message that connects you with your ideal clients through dialogue?
Your Marketing Message starts a Dialogue
Because your message starts a dialogue, you have to shift from the monologue mode of talking AT the other to talking TO the other in the form of a dialogue.
How then do you start a dialogue?
You can’t start a dialogue with by ticking the boxes on a best-of list. Nor can you start a dialogue by talking about yourself and promoting your business.
Starting a dialogue forces you to shift your focus away from your perspective to that of your dialogue-partner. You have to know who exactly your partner is – what are the unifying factors in that group – and what matters to them. To know what matters to them, you first have to do the vital preliminary work of listening.
When you listen deeply, you’ll discover what they want e.g. more clients, different clients, increased revenue, more efficient systems, etc., You’ll also hear how they describe what they want, so that you can use their language to explain how you can help get it and create a better outcome. And finally you can tell them why you are the right choice to get them those results.
But if you’re talking to them all the time in your marketing message, how can they engage in a dialogue with you?
They don’t respond verbally. They respond by self-identifying with your message because it shows them you ‘know’ them and what matters to them. For example, their auto-response to finding their problem described is, “Yes, that’s me. That’s what I struggle with!” or, when you describe the outcome you provide, “That’s exactly what I want!”
Your marketing message has done its job!
You now have the attention of your potential clients who found themselves and what they want described there. It invites them to take the next step and continue the dialogue.
Have you made it easy for them to continue the dialogue? Can they easily (one click) book a call? Do they know exactly how and where to get more information, etc.?
A Personalised Marketing Message is Authentic and Unique
What I hope is obvious from the above one-step strategy for crafting your marketing message is that you can dispense with ticking the boxes on a best-of list. You can also disregard the typical manipulative tactics and the conventional sleaze-bait in the language of mainstream marketing.
You can drop the language of scarcity, guilt and fear whose only purpose is to manipulate audience response. The ‘irresistible’ buzzwords and jargon are unnecessary as you are not trying to coerce a response from your dialogue partner. Because you’ve listened and responded directly to your potential clients, your marketing message is customised for them and communicates the value of what you do in an authentic, empathic language. Your potential clients helped you craft it after all.
You can learn from other successful marketing messages, not by mimicking their language or the tactics they use, but by understanding how they crafted a message that speaks directly to the audience they want to reach. What works for a corporate brand – no matter how brilliant or successful – does not transfer on a scaled-down version for service professionals or micro or small business owners.
How we communicate is gaining on relevance as we move into a post-COVID world. People have had the time to reflect on their ‘why’, ‘what’ and ‘how’ and plan for a more personalised, sustainable and authentic way of doing business. Dialogue belongs to the new normal.
Your marketing message is your unique identity – it communicates the essence of why your clients choose to work with you.
Why Your Marketing Message is so Important
To understand why it’s so important, let’s summarise again what your marketing message is and what it does:
- It’s the blueprint for your marketing strategy and all your communication
- it positions you to be found by the people looking for what you offer
Crafting your marketing message is the vital first step in your marketing strategy. Think of it as the resonance of a pure tone or the ripples created by the pebble.
You now have the attention of your potential clients and they’re curious to know more. How do you keep their attention, build a sustainable, trust-based relationship and turn them into ideal clients ready to buy from you?
You continue the dialogue you started with your message.
How do you do that?
Watch this space!
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A Christmas Story for 2020
It was the day before Christmas and Nora was not in a festive mood. In fact, Nora had been in a bad mood for over a month.
The strain of working from home with two small children and an unemployed partner had pushed her to the brink a few times. She was exhausted. The parts of Christmas she loved had been cancelled – no carols, no visiting friends or family, no parties. All the hard work she’d invested in her consultancy business since March had barely managed to keep it afloat. Right now, Nora doubted whether she has the stamina to keep it going much longer.
A wave of anxiety washed over her as she stared at the blank screen. Nora shut her laptop and hurried out of the room. She could easily explain why her motivation was gone, she assured herself, zipping up her jacket.
“How can I plan for next year in a world getting more unpredictable by the day?”
Dusk was falling as Nora headed for the nearby park. A walk there normally calmed her worries. But today her mind raced faster then she could walk, so after 20 minutes of being pursued by her worst fears, she turned for home.
The Christmas tree caught her attention as she rushed past the local square. The lights were turned on now and their warm glow had a strangely calming effect on Nora. She walked over to the bench opposite the Christmas tree and sat down. For the first time in weeks, the endless chatter in her head stopped.
“You do have a choice, you know. Instead of filling your mind with stories about the past and the future that make you agitated and despairing, you just have to be in the moment. Live the story unfolding now!”
Nora wasn’t aware of anybody sitting beside her until she heard the voice.
She turned to look at the woman, who continued to stare straight ahead. Nora followed the woman’s eyes until both of them were sitting side by side, looking into the lights.
“How can I live a story that is all about losing everything I’ve worked for”, Nora asked, watching the small beams of light illuminate the green branches,
To break the silence between them, Nora explained just how hard she’d worked, for years now, and how this on-going uncertainty had exhausted her and crippled her ability to think and act.
The Christmas lights shone brighter into the deepening darkness. The woman’s voice seemed to come from the glow of the lights in front of Nora.
“All you have to do is this. Just show up for yourself every day, do today’s work – without planning for tomorrow, without an agenda for next year, without trying to fix what’s not yours to fix. That’s the story to live now. Can you do that?”
Nora wanted to tell that woman how wrong she was; how she didn’t know what it was like to struggle every day; how planning ahead was what helped her cope.
She didn’t say anything.
Nora knew she’d tried everything since March, only to see her efforts come to nothing, like sandcastles washed away on a beach at high tide.
“I don’t know if I can really do that. I feel so lost,” she mumbled eventually.
She stared into the yellow lights looking for an answer to the question that filled her head – how do I get through this uncertainty?
“You just show up, like I said, and live the uncertainty of today, instead of trying to control it, or run from it, or deny it. That’s how you create the new story that is unfolding right now,” came the soft reply.
Nora looked around her.
“Who are you?” she asked when she saw that the bench beside her was empty.
“I’m the spirit of Christmas” came the reply. “I’m always around at Christmas, even during a pandemic.”
Nora slowly got up from the bench.
“Happy Christmas to you” she whispered into the darkness.
Turning for home she was certain she could hear bells ringing in the distance.
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What’s Your Brand Story?
Your brand story is not just one story.
You brand is made up of multiple stories and each one plays a crucial role in connecting you with the right audience.
Why do we think of our brand story as a singular story?
Because we are bombarded with advice that reduces branding to a single brand story. Your personal story – “Tell your story!” – is the advice dished out by every branding and storytelling consultant. As I’ve pointed out here, it’s bad advice for a number of reasons.
So, everyone rushes to tell their Brand Story – their Hero’s Journey, a story formula so predictable, it falls straight into the black hole of ‘heard it before’! The most common one is the final instalment of the journey, i.e. how, after many struggles & challenges, you are now successful. And that success is measurable in your current earnings – at least 6 digits, more likely 7 digits.
Are you a unique personal brand or an iteration of a standard template?
If you want to tell an individual personal story, skip the template and tell a story about what makes you unique & what is relevant to your clients.
Here’s one possibility. Tell the story of how you embody your values. For example, a lot of professionals brand themselves as ‘honest’, ‘caring’, ‘authentic’, etc. Instead of making a list of values, choose a value and tells them that story because it actually shows them something about you that could build trust and credibility.
Your personal story is just one story & your brand story is not reducible to that story.
Your brand story is where your story intersects with other stories.
It’s also your clients’ story – the story of a problem they struggle with & how it impacts on their business.
It’s also the story of how you can help them solve that problem.
And it includes the outcome you create for them after working together.
Which story will get the attention of your potential clients?
The one in which they find themselves most easily. The one that makes them say, “Yes, that’s me!”, “That’s where I’m stuck!”, “That’s what I want!”
Your personal story is one of the stories that makes up your brand story. If you want to attract a new audience, it’s not the story to lead with.
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Essential Networking Tips
Many years ago I attended my first formal networking event. It was a baptism of fire on many levels. I came away from it with a number of essential networking tips on how to communicate in a business setting and beyond.
During the first half of the evening we sat around tables in groups of 8 and introduced ourselves – a kind of warm-up for having to do it later in front of the whole room.
I introduced myself as a Storytelling Strategist. The man sitting next to me responded by assuring me he would never need my services as he was a “natural born storyteller”!
For the next hour he told us story after story after story … about himself. He interrupted others, he didn’t listen when others spoke. His endless anecdotes were of no relevance to us or the event.
Ever been in the company of someone like that?
When his turn came to pitch to the whole room, he swaggered to the front and talked & talked & talked … about himself. He went over his allotted time of course. He sat down next to me and proudly announced “See, I told you I’m a natural storyteller!”
In the mix & mingle session afterwards he floated from one group to the next, to the next, shoving his business cards into the hands of everyone he came in contact with.
The essential networking tips I learned that eventing:
- Telling random stories to impress is NOT storytelling. It’s waffling.
- Sharing anecdotes about yourself is NOT connecting. It’s a verbal selfie.
- Interrupting others with your opinions is NOT having a conversation. It’s a monologue.
- Pushing your business cards, ideas & views at people is not communication. It’s self-promotional hustle.
- Going over your allotted time is NOT respectful of other people’s time. It’s rude & selfish.
- Talking non-stop is NOT networking. It’s broadcasting.
The same tips apply to networking online. The form is different, but the behavioural norms are still apply. The advantage of online networking is we can discreetly disconnect!
Then some people wonder why they don’t find networking effective or useful!
When we net-work we are creating a net, a web of connections in our field that will help us in a variety of ways.
I connected with two people that eventing and I’m still in contact with both of them Neither became clients of mine. One became a trusted mentor and friend. The other has referred clients to me over the years.
It was a very successful networking event for me on two counts:
- the networking tips learned
- the two lasting connections I made that eventing.
The Race to Embrace Storytelling
There are many reasons why the race to embrace storytelling in business has often ended up being a swift race to the bottom. Here’s just one example of bad storytelling advice:
“Tell YOUR story”!
The idea behind this advice is that ‘your’ story will inspire people who don’t know you to do business with you! Think about this. Would you want to do business with someone you knew absolutely nothing about after you heard them talking about themselves? No, you wouldn’t.
Why the rush to tell your story?
Plain egoism is a biggie here. There are lots of people who love talking about themselves and live under the illusion that others find their stories interesting. How many times have we been cornered at a party or a business event by someone like that? Another popular argument put forward for telling your story comes from Simon Sinek’s theory Start with Why. As I pointed out in a previous post, he applied his theory to established, well-known businesses and he has since revised his theory.
One of the keys to successful storytelling is correct timing!
No one is interested in YOUR story until they are almost ready to buy from you. So telling your story too early is bad timing and bad storytelling advice! Basic neuroscience helps us get the timing right.
When we talk to strangers, we are operating from the reptilian brain. That‘s the part of the brain that is responsible for our survival mechanism. It knows only yes/no and fight/flight responses. When we are in the reptilian brain we cannot hear the other’s story. We can only ‘hear’ someone else’s story, connect with it and respond to it after we have moved into the part of the brain that is responsible for our emotional and logical response, located in the front lobe.
How do you move someone out of survival mode into receptive mode?
Tell them THEIR story.
Until that shift in the brain has happened, the only story you should tell your potential clients is the one they are able to hear, i.e. THEIR story. That’s how connection happens! To get their story right, you have to know their story. To know their story, you have to have listened to them so closely that when you tell it, they can say:
“That’s me!” “That’s exactly what I struggle with!”, “That’s what I want now!”
If that’s not their response, you need to go back and listen again so that when you tell them their story you are holding a mirorr in front of them in which they see themselves more clearly than without it.
Only when you have successfully done that, are they are ready to hear your story. Otherwise, your story will fall on deaf ears!
If you could do with some help with telling the right story at the right time to the right audience, I’m here to help you!
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Change is Coming
If you’re still struggling to create a post-Corona business model, don’t worry. Change is coming. Lots of it and it’s heading our way!
Change is the new normal!
The Corona crisis has marked a major turning point. As the weeks and months pass, we’ve come to realise that the changes it introduced are not temporary. What’s actually happened is that Covid has destroyed existing templates for the ways we live, think & work.
For example, in our pre-pandemic world, employers dismissed working-from-home arrangements as unworkable and untenable. These arrangements are now fully operational and here to stay! Wearing masks in public and speaking through glass partitions are also part of our daily ‘normal’. Some jobs that were ‘lost’ due to the pandemic are gone for good and more are about to disappear – forever.
And that’s only the beginning! We’re getting mere glimpses of the magnitude of the changes that are shaping our future. Changes that will see robotics and AI as part & parcel of our daily life.
How do we prepare for the changes ahead?
It’s no longer about managing the disruptions, it’s about preparing for the beginning of a new era – without a roadmap. We have to be willing to re-imagine our lives in an emerging world. And one of the best places to start is to ask yourself a simple question.
What can I bring to the table that is uniquely ME?
If we’ve learned one lesson from this crisis it’s this. Our ability to survive and succeed is dependant on our willingness to connect with others. The days of the solo super-hero, braving a hostile world alone are over.
What’s needed now is knowing how to express our individuality AND connect with others.
One way to do just that is in the way you communicate with the world.- your ability to listen deeply to what’s being said around you, the words you choose, the stories you choose, the ways you tell those stories. That’s how your response to this changing world is shaping the outcome.
Developing your storytelling skills is a good place to begin exercising your unique perspective on a changing world and creating connection with others.
If you want to know how to begin, I can help you get those storytelling wheels moving.
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Reaction versus Response
Do we talk to get a reaction or a response from others?
Our intention defines the quality of the exchange and it’s outcome – whether the audience reacts or responds to us. That difference can be explained in terms of whether our communication is a ‘monologue’ or a ‘dialogue’.
Even when the trendy communication props are in place, it isn’t difficult to spot the self-serving monologues – often masquerading as interactive dialogues. You’ll get an insight into how the ping-pong game of monologue is played out by watching two politicians talking, or the typical political interview – each side is simply delivering their respective sound bites and not engaged with the other’s arguments.
To help you spot the difference when you talk between getting a reaction or a response from others, here are a few guidelines.
Some typical characteristics of a ‘monologue’:
- talking AT someone
- a closed form of communication, i.e. one-way messages & viewpoints
- curated comments and explanations that push a specific agenda, i.e. create a REACTION
- no ‘real’ attempt to listen to & reflect on what the other is saying
- impersonal language filled with jargon, sound-bits and buzzwords
Being in a ‘dialogue’ with someone is about a deeper, richer and more textured form of exchange.
Some typical characteristics of a ‘dialogue’:
- two-way exchange
- talking/engaging WITH someone
- an open exchange of active listening & deep reflection that can lead to a shift in opinions – on both sides
- exchange is the result of mutual RESPONSE, i.e. actively responding to what the other is saying rather than waiting for the opportunity to speak
- direct, personal language that is jargon-free
Here’s a short quote by Andy Sivell that will help you understand the profound difference between getting a reaction (monologue) and a response (dialogue) these two forms of communicating:
“Two monologues do not make a dialogue“
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Story: A Manipulation Tactic?
Has story become a means to deceive and mislead; a manipulation tactic at odds with ethical marketing?
I’ve been drawn into three different conversations in as many days about the ‘end of storytelling’ for business. The arguments made were that all storytellers are ‘liars’, that storytelling is a polished decoy, that it has been ‘ruined’ for business by ‘unconventional’ politicians who don’t even try to conceal the political agenda behind their ‘fake’ stories.
I agreed with every argument – to a point. Here’s why.
I’ve had my own ‘dark night of the soul’ since leaving academia to work as a storytelling consultant for business. I’d spent my final years in academia researching the relationship between storytelling and trauma and knew I’d have to ‘shift gear’ for the business world.
Nothing could have prepared me for the way the market had emptied storytelling of its primary purpose in service to profit. Instead of creating meaning in a world gone awry & helping us understand each other better, story is used as emotional bait, a sophisticated selling tactic, peddled by endless books, articles & cheat-sheets that told us ‘Story Sells’, ‘Tell to Sell’, etc.
Story had become the Trojan Horse of marketing.
Just like in the original Greek myth, story is used as a ploy to win a war, in our case, to breach our defences against the onslaught of selling. Story is the poisonous apple that lured Snow White with its shiny red skin to dismiss the danger. Story is the puppet cleverly manipulated by the invisible hands of the puppeteer.
So, why do I do what I do?
The uncertainty and trauma caused by ‘corona’ has given us the perfect opportunity to restart, realign & reimagine. We’re witnessing first hand how human relationship is an invaluable tool to create a different model of ‘normal’.
If story has become a manipulative tactic, then simple, honest storytelling has a huge role to play in helping us build our business around trust, credibility & community as we search for a sustainable way out of the current crisis.
My on-going mission to revive authentic storytelling as an integral part of meaningful, honest business communication is gaining in relevance. My work is to help you and other businesses become part of this revival.
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Stories for a New Normal
In a recent post I asked what kind of heroes were appropriate for the new normal unfolding in the world. It’s clear they will be vastly different from the old ones. And the same goes for our stories!
The coronavirus is not the first pandemic in history – and it won’t be our last! We have a rich library about life during and after plagues, spanning over the last thousand years, whether it’s about the Plague of Justinian in the 6th century, the Black Death in the 14th or the Great Plague of London in the 17th century (to name just three).
There are two things we can learn about storytelling from that history
- During a pandemic we tell stories to entertain, distract and fact-check. These popular narratives include: conspiracy theories, bawdy tales, what-if setups, high drama scenarios & futuristic escape. Does this sound familiar?
- Once the pandemic dust finally settles, there is no going back to pre-pandemic ‘normal’. Our existing stories, the ones that made sense of our old normal, are irretrievably broken. A corner stone of modern physics was developed by Sir Isaac Newton – theory of gravity – while cocooning at home in 1665 from the Great Plague of London.
The biggest challenge we face is this: our story has no closure. We see the challenges, but no resolutions.
History tells us we’ve been here many times before and we have two choices:
- We try to retell the old narratives to cover the gaping cracks created by the crisis. But these fragments quickly collapse into the cavernous holes left in its wake.
- Or we stare into the uncertainty and the unknown and after a time realise we are different now – wiser, more compassionate & more resilient. We begin to tell stories about the experiences and the insights that got to this point and how these can help us set our compass for a way out.
We tell about the lack of solid ground, the absence of a pathway ahead, the challenges of sitting with uncertainty, the faint outline of new possibilities emerging, the flicker of hope in the darkness.
Then, one small story at a time, we slowly begin to create a new normal.
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