How our personal data gets used, and abused, on the internet is rightly a big concern. Generally Story Dialogue supports regulations and controls put in place to limit and make more transparent how companies use personal data.
We need to do business in a new way, a way that puts relationships first. This is our attempt to be more transparent and aware of how we use data.
About Collecting Personal Information
We collect personal information because without your information, we can’t be in relationship with you. If you’re a client of ours, we need to know where you are to reach you and deliver what we promise! If you’re not yet a client, but interested, we often need your personal information to send you our free content and invitations to programs and other offers so you can benefit (from the free content) and consider them (the invitations.)
Just looking at our website, linkedIn or facebook content doesn’t require you to give us any information at all. It’s just there. If you interact with our content (such as liking or commenting on Facebook or blog content), we do want and need to collect that information so we can continue to be in relationship with you.
We only send information to people who ask for it, usually when you fill out a form on our website, or on one of the platforms that we show up on (linkedin, for instance), or when you are in a conversation with someone on our team.
What personal information is collected?
What we collect depends entirely on how you interact with us. We don’t take anything you don’t voluntarily share with us- we participate in no “data mining” nefariously to collect personal data.
Some of the data that we may ask you for (this is not an exhaustive list):
- Postal Address
- Phone Number
- Email address
- Other contact information or preferences
- Details about your business
How personal information is used
First and foremost, we use your data to deliver information and services to you. We also use it to help us learn about who our best clients are, and how to reach other people like them.
We do attempt to coordinate data across the different platforms we show up on. So, for instance, we may take personal information you give us through our website and share that information with our Facebook/LinkedIn account, so we can find more people like you. We share no business details, payment information, or otherwise from one platform to another. Generally when we do share across platforms, it’s just name and email so that we can see if you also have an account on the other platform.
The Story Dialogue team, mostly myself and sometimes contractors, has access to the date in our systems in order to our jobs.
All data is stored in online systems we use, there is no paper storage of information. The systems we’re using at the time this is written: Sender, 10to8, WordPress.
Non-personal information-collection and use
If at any time non-personal information is connected with personal information, then it will all be considered personal information and treated as such.
We don’t share your information
This means we don’t consciously give out or sell your information to other companies that would then market to you. Never ever ever.
We do share your information with our third party services that essentially are the tools that we use to run the business. Those companies all have privacy policies in place where they are not accessing your data without our accounts to market to you or otherwise use your information for any reason, except for when we direct that tool to perform a function for us within our account. For instance, your email address is stored within our email system (at the time of this writing is Sender). We direct Sender to send our written emails to the email addresses who have opted in, and Infusionsoft carries this out.
This is not considered the same as giving your email address to the company Sender so they can market their services to you. This latter example we would never, ever do.
Security and Protection
We use tools and third party companies that are committed to high levels of security encryption. We are not encryption or data security experts by any stretch of the imagination, and are basically trusting these services to provide the high levels of security they are claiming to. So far, at the time of this writing, they haven’t failed us.
No physical (paper) documents with personal information are kept on file. All technology is kept up-to-date in as reasonable time-frame as is possible (generally within the month the update is released).
Story Dialogue policy directs all contractors to delete any information they may temporarily place in files so they can do their work, and to shred any paper copies once their work is complete (this includes any hand written notes to self as they do their work.)
It’s your data, you retain control
You can unsubscribe, or otherwise let us know that you don’t wish us to use your data and we will honor your request. You can ask us how your data has been used, and we will let you know.
You can ask to be entirely deleted from our system, and we can do that, with the exception that if you’ve bought anything from us, we are required to track income for tax purposes, and your receipts would remain in our accounting system for at least seven years. But you would be removed from our marketing or client delivery systems as entirely as we can without compromising our tax records.
Bear in mind that we are a tiny company, at the time of this writing only myself and some free-lance contractors are involved. We will honour all requests, and please be patient for us to follow-up with you. It may take up to two weeks to meet some requests.
You can customize some of how we use your data by using the personal link at the bottom of any email we send you from our email system (as opposed to a personal email we may send you from one of our personal email clients).
What are your data protection rights?
Story Dialogue would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Story Dialogue for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Story Dialogue correct any information you believe is inaccurate. You also have the right to request Story Dialogue to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Story Dialogue erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Story Dialogue restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Story Dialogue’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Story Dialogue transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
- Keeping you signed in
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – Story Dialogue uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising – Story Dialogue uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Story Dialogue sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
We’re doing our best to honour your needs and desires around your data, meet legal requirements and our live our desire to be transparent and serve you well. If you have any questions, please ask.
With gratitude for your trust,
last updated 26. 09. 2019